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Managed Services

 org.manager is cloud hosted in the Microsoft Azure (Sydney, Australia) data centre.

This page sets out everything included in Navigo Managed Services, so you know exactly what we look after on your behalf and what you can expect from us as your ongoing partner.

Hosting & Infrastructure

  • ISO 27001 certified Managed Services delivered by Navigo's Melbourne based team.

  • Cloud hosting on the Microsoft Azure (Sydney, Australia) data centre.

  • Provisioning and ongoing maintenance of your Azure servers and underlying infrastructure.

  • Security and admin setup configured and maintained by Navigo.

For full hosting, data protection and certification detail, see org.manager Cloud Hosted Security Policies.

Data Integration & Access

  • Automated HRIS data transfers keeping org.manager in sync with your source systems.

  • Single Sign On (SSO) for secure, low-friction access.

  • Ongoing secure remote access for Navigo staff to configure, maintain and resolve issues in your environment.

Monitoring & Maintenance 

  • Proactive daily monitoring of your scheduled data refresh, with alerts raised as soon as issues are detected.
  • Ongoing environment monitoring across daily, weekly and monthly checks.
  • Version upgrades performed by Navigo to keep you on the latest functionality and security updates.
  • Monthly chart backups of your org.manager environment, available if required.

For backup schedules and recovery detail, see org.manager Backups and Disaster Recovery.

Support & Escalation

  • Technical support and ongoing deployment throughout the life of your subscription.
  • Priority case escalation available for any urgent requirements.

For how to log a case and support channels, see Release Notes & Support.

Adoption & Optimisation

  • Usage stats captured to monitor adoption across your organisation.
  • Quarterly account meetings on optimising org.manager usage, plus configuration advice.
  • 4 hours of org.manager consulting per quarter (does not accumulate).

Maintenance Windows

Windows patches on the server are applied once a month after 9pm, and one version upgrade is applied every quarter. Subscribe to our our status page for further details regarding dates and times for patches, maintenance, feature upgrades and any rare unplanned outages.